Terms of service

The service

Attergo ingests events from systems you authorise, computes derived figures, and presents workflows and reporting. Attergo does not dispense, does not prescribe, and cannot write back into your dispensing system.

Your responsibilities

• Maintain accurate acquisition cost data if you want margin figures based on your cost rather than a benchmark.
• Ensure the people you invite are authorised to see protected health information.
• Make clinical and dispensing decisions yourself. Attergo raises items; a licensed professional decides.

Our responsibilities

• Archive every event received before interpreting it, and retain that archive for ten years.
• Keep the controls described in the security overview and the business associate agreement.
• Tell you when figures are stale, benchmarked or degraded rather than presenting them as current.

Fees and term

Billed per location, per month, in advance. Month to month with thirty days notice. Non-payment moves an account to read-only after a stated grace period, event ingestion and archiving continue regardless, because that archive is your audit defence and withholding it would harm you rather than us.

Data ownership and exit

Your data is yours. On termination you receive a full export of the raw event archive and every document you uploaded, in a format readable without Attergo. We delete our copies on the schedule in the BAA.

Limitations

Attergo is a decision-support system. It does not guarantee reimbursement, claim acceptance or audit outcomes. Liability is limited to fees paid in the preceding twelve months, except where limitation is not permitted by law.

Changes

Material changes are announced to account owners thirty days before they take effect. Continued use after that date constitutes acceptance.