Legal
Terms of Service
Last updated August 2026. These terms govern use of the Attergo platform, provided by Promatics Technologies Inc.. Where a signed agreement exists between us, that agreement governs and these terms fill any gaps.
The service
Attergo reads events published by a customer's own systems and provides analysis, workflow and record-keeping across the products the customer operates. It is a decision support and record-keeping service. It does not dispense, prescribe, or practice pharmacy or medicine.
Your data belongs to you
Customer data, including the raw event archive, remains the customer's property. We hold it to provide the service and for no other purpose. Customers may export it in full at any time, and on termination we provide a complete export before deletion.
We may use aggregated, de-identified data to improve the platform. We do not sell customer data and do not disclose one customer's data to another.
Our responsibilities
Providing the service with professional skill and care. Securing data as described in our privacy policy and the applicable business associate agreement. Notifying you promptly and accurately when something goes wrong.
Your responsibilities
The accuracy of data your systems transmit and of any acquisition cost or configuration you supply. Credential security and appropriate account access. Your own regulatory and professional obligations. Clinical, dispensing and business decisions remain yours: the platform identifies that a fill loses money, that an encounter is billable, or that documentation is incomplete; whether to hold, submit or discontinue is professional judgement that stays with you.
Accuracy and its limits
Where underlying data does not support a figure, the platform reports that rather than estimating. Output nonetheless depends on the completeness and accuracy of what reaches us. We do not warrant that the service identifies every underpayment, billable encounter or documentation gap, and we do not guarantee financial outcomes.
Availability
We operate for continuous availability and give notice of planned maintenance where reasonably possible. Where a signed agreement sets a service level, that agreement governs.
Fees
Fees, billing period and notice are set in your order or signed agreement. Fees do not increase during a committed term except as that agreement provides.
Suspension and termination
Either party may terminate as the signed agreement provides. We may suspend access where required by law, where an account is compromised, or where use threatens the security or availability of the platform for others, restoring access as soon as the cause is resolved and stating the reason. On termination you receive a full export, including the raw archive, before deletion.
Confidentiality
Each party protects the other's confidential information and uses it only for the purposes of the agreement. Protected health information is additionally governed by the business associate agreement, which prevails over these terms where they differ.
Liability
Neither party excludes liability that cannot lawfully be excluded. Subject to that, and except for breaches of confidentiality or a party's indemnity obligations, liability is limited as set out in the signed agreement.
Changes
Material changes to these terms are notified to customers in advance.
Contact
Questions about these terms: sales@attergo.com.