Help, organised by what you are trying to do.
Each topic walks through the steps in order, then answers the questions hosts ask most. Cannot find what you need? We are a message away.
Getting started
Create your account, choose a template and set up the shape of your event.
- Create a host account with your email address, then confirm it from the message we send you.
- Choose a template closest to your event. It arrives with functions, tasks, budget lines and RSVP questions.
- Set the event’s language, currency, time zone and the dates and venues of each function.
- Add your guests by hand or import a spreadsheet, then group them into households.
- Preview the invitation as a guest before you send anything.
What is a function?
A function is one part of your event with its own time, place and guest list: a ceremony, a reception, a keynote or a workshop. Guests reply to each function separately, and each one gets its own headcount, meal count, seating plan and door list.
Can I change the template after I start?
Yes. Add or remove functions, questions and tasks at any time. When a change would affect replies or plans you have already collected, Attergo shows you what will change before you confirm it.
Can someone help me plan?
Invite co-hosts and planners to your event. Each person gets access suited to their role, and you can change or remove it whenever you like.
Guests and invitations
Build your guest list, group households and collect replies that update your plan.
- Create households and mark which members are adults, so one adult can answer for the family.
- Choose which functions each guest or household is invited to.
- Set companion allowances, approval and a waitlist for each function. The default is no plus-ones.
- Copy each personal or household link, or send invitations from Attergo.
- Watch replies arrive in the guest list and send reminders to people who have not answered.
Guests never need an account. Each person sees only their own answers and the functions they are invited to.
How long does a household link work?
A household link works until the expiry you choose, two weeks by default. Issuing a new link replaces the old one straight away, and every answer already saved stays exactly as it was. Individual guest links work independently.
Why is a guest asked to refresh?
If two people change the same reply at once, such as a guest and a co-host, Attergo saves the first change and asks the second person to refresh. Nobody’s newer answer is overwritten silently.
Can guests reply after the deadline?
Guests can always decline, even after a deadline, so you hear about empty seats. Accepting or changing answers closes at the deadline you set for each function.
Seating and venues
Draw your room, set your rules and publish a seating plan you can explain.
- Choose a function and draw the room with its measured width and depth.
- Place tables or rows, mark reserved areas, and label step-free and accessible seats.
- Add rules: households together, guests kept apart, reserved tables and seats you want to lock.
- Ask SeatSense for a suggestion, review the reasons for each placement and adjust.
- Publish the plan when you are happy. Place cards, table lists and the door lookup follow it.
Why can I not ask for a suggestion?
SeatSense waits until the room is valid. If furniture overlaps or sits outside the room, or the seats exceed the function’s capacity, fix the warning and try again. You can still save drafts while you work.
What if my rules cannot all be met?
SeatSense tells you which rules conflict and why. Change a rule, unlock a seat or add space, then ask again. It never bends a hard rule to make the plan fit.
Who decides if the room layout is safe?
Your venue. EventTwin warns about overlaps and blocked space, but capacity, fire safety and access are confirmed by the venue before you publish.
Tickets and payments
Set up free, paid or donation admission with clear terms and honest fees.
- Create ticket types and choose which functions each one admits.
- Set prices, stock, sales windows, per-guest limits and any promotions.
- Connect your payment account if you are selling paid tickets.
- Review the terms and fees buyers will see, then publish.
- Track orders, refunds and passes from the commerce panel and export your ledger whenever you need it.
Can I edit tickets after publishing?
Yes. Edits go into a draft, and publishing creates a new version. Anyone who already bought keeps the terms they agreed to.
Can I give someone a free place?
Yes. Issue a complimentary admission with a reason. If you revoke a free admission later, you choose whether the place returns to stock.
Which payment methods can my buyers use?
That depends on your country, currency and payment provider. The regional availability page lists what is offered where. A pass is issued only when payment is confirmed.
Event day
Run the doors, the run of show and the unexpected from one place.
- Assign staff to doors and functions, and give each device only the access it needs.
- Open the scanner on each device before the doors open, so the guest list is ready offline.
- Scan passes or look guests up by name. Repeat scans are flagged, not admitted twice.
- Follow the run of show: each cue has a time, an owner and a status.
- Record incidents and hand them over with notes when your shift ends.
What if the Wi-Fi fails?
Keep scanning. The device shows that it is offline and how many scans are waiting to sync. When it reconnects, scans sync, and any duplicate from another door appears as a conflict for you to resolve.
What do door staff see about a guest?
The guest’s name, their table or function and short notes such as a step-free route. They do not see contact details, meal choices for other functions or why a guest has an access need.
Account and security
Sign in securely, protect your account and manage who has access.
How can I sign in?
With your email and password, or with a passkey saved on your phone or computer. Passkeys are the quickest and most secure option.
How do I add two-step verification?
In your account settings, add an authenticator app and save your recovery codes somewhere safe. The codes are shown once, and each one works a single time.
I forgot my password.
Choose "Forgot password" on the sign-in page and follow the link we email you. The link expires after a short time and works once. Resetting signs you out of your other sessions.
How do I remove someone’s access?
Open the event or workspace team settings and remove the person. Their access ends straight away.
Privacy and data
Export what you need, protect what is sensitive and remove what you no longer need.
How do I export my guest list?
From the guest list, download a CSV or JSON file. Each guest appears once, with a column for every function showing yes, no, awaiting or not invited. Exports work on every plan and at every stage of your event.
Why are some answers not in my export?
Guest roster exports leave out private form answers, consent details and invitation links, so a file shared with a supplier never carries more than it should.
How do I handle a guest’s request to be removed?
Remove the guest from your event and their details go with them. Guests can also withdraw optional consents, such as social seating preferences, at any time. The privacy page explains how requests are handled.
Still stuck?
Tell us what you were trying to do and where it went wrong.